Web-Based Support & Training

Canfield's technical support experts and knowledgeable software trainers are only a mouse-click away with live, on-screen assistance. Web-based support and training is available to customers with current Support & Upgrade Agreements and a high-speed Internet connection.

Web-based support	Included with Support & Upgrade Agreement
Web-based training	Included with Support & Upgrade Agreement
For customers without a current Support & Upgrade Agreement, hourly charges will apply.

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

A member of our support team will talk with you first to determine the nature of the problem.

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:

Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.
Step 2: You are prompted to download a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Step 5: To comply with HIPAA regulations, you must accept the terms of our standard Business Associate Agreement (BAA). To read this agreement, click here.


Name:

Office Name:

E-mail Address:

Please fill out the fields above, type the code you received from your Representative in the box below. Click the button to accept the BAA and proceed.

For customers scheduled for a remote demonstration of our software please enter your meeting ID below and click the button below.